ALBANIA – Court-ordered child alimony payments were not processed for three days this week due to a system glitch, and there is no time to correct the interruption, according to the government agency that processes the payments.
“Payment and withdrawal transactions for March 29-31, 2021 could not be processed,” said the child benefit department of the state office for temporary disability assistance. “No payments or withdrawals will be shown for this data.”
Work on the problem continued through Friday.
“A technical problem with the child benefit payment system has interrupted the issuance of payments to households serviced by the program this week,” said Anthony Farmer of the Office of Temporary Disability Assistance. “OTDA is working with the State Information Technology Services Bureau to identify affected households and correct the situation. OTDA expects to make payments again on Monday April 5th and will work with families to address the impact of this delay the payments to be mitigated to the best of their ability. “
The State Bureau did not respond to requests for comment on what was causing the problem and how many children were affected.
Child child support for divorce or other court orders, including those related to domestic violence, may be paid through government agencies. Payments can be made to parents with custody of children via debit cards and direct deposit into bank accounts.
The state system of providing child benefit is based on income and the number of children. The system serves children in low and middle income families. More than 70% of child support paid in the state is deducted directly by the state from the paycheck of the parent paying child support. Payments can also be made by check or money order to the government agency. Self-employed or unemployed parents can send their payments to the government agency by mail or online.
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The state child benefit enforcement agency takes action when parents fail to make payments.
Michael Gormley has been with Newsday since 2013, dealing with state government, politics and issues. He has covered Albany since 2001.